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GENERAL BUSINESS TERMS AND CONDITIONS OF VLRZ FACILITY for the Provision of Accommodation, Catering and other Services   Vojenská lázeňská a rekreační zařízení (Military Spa and Recreation Facilities) Magnitogorská 12, 101 00 Praha 10 Company ID No. (IČ): 00000582 Organization registered with the Trades Department of the Authority of Town District Prague 10     Art. 1 Subject Matter of the Terms and Conditions  1.1. Subject matter of these Terms and Conditions (hereinafter „the Terms and Conditions“) are accommodation, catering and other duly pre-ordered and paid services according to the offer of a facility of the Military Spa and Recreation Facilities (hereinafter „the Facility“) in the scope as specified in the Client’s order (see Art. 2.1.2.). 1.2. The Facility is obliged to ensure services in the scope and quality agreed and to inform about any change in services provided, without undue delay. Any changes in and deviations from the agreed scope of individual services are admissible in particular for force majeure reasons, i.e. due to causes that could not be avoided by the Facility despite all efforts to the contrary. Decision of the establishing authority on changing the way of use of an accommodation capacity within the Facility’s main and/or other scope of activities is also considered to be such a reason as stated above.   Art. 2 Contractual Relationship Participants 2.1. Participants of a contractual relationship are the following: 2.1.1. Vojenská lázeňská a rekreační zařízení (hereinafter "VLRZ"), 2.1.2. Natural or legal persons (hereinafter „the Client“).   Art. 3 Establishing the Contractual Relationship 3.1. The contractual relationship is established between the contracting parties by ordering services by the Client and the confirmation thereof by the Facility.   Art. 4 Prices for Services  4.1. Prices for services are deemed contract prices and are specified in a valid pricelist.  4.2. The Client is obliged, based on his/her order, upon request of the Facility made prior to the commencement of the Client’s stay, to make an advance payment amounting to 50 - 100 per cent from the total price of services ordered.   Art. 5 Changes in Services Ordered 5.1. The Client is entitled to cancel in writing services ordered on condition that he/she pays to the Facility a compensation (hereinafter „the Cancellation Fee“) the amount of which shall be set depending on the period of time in which the services ordered are cancelled, as follows: 5.1.1. 30 and more days prior to the commencement of the Client’s stay: no Cancellation Fee, 5.1.2. 29 to 15 days prior to the commencement of the Client’s stay: 30 per cent from the total accommodation price, 5.1.3. 14 to 8 days prior to the commencement of the Client’s stay: 50 per cent from the total accommodation price, 5.1.4. 7 to 1 day(s) prior to the commencement of the Client’s stay: 60 per cent from the total accommodation price, 5.1.5. On the day set as the Client’s stay commencement day: 100 per cent from the total accommodation price and the price for meals for the first and second day of the stay. 5.2. The contracting parties may agree in writing that cancellation fees will not be charged (death, documented hospitalization). 5.3. In case of an early departure of the Client, Cancellation Fee amounting to 100 per cent from the remaining price for the stay shall be charged.  5.4. No compensation shall be provided for services ordered but not used and for changes in services ordered made during the stay (accommodation, meals). 5.5. Provisions of Art. 5 shall, mutatis mutandis, apply for cancellation of services ordered due to withdrawal of consent to personal data processing.    Art. 6 Accommodation Regulations 6.1. The Client is obliged to observe the Facility’s Accommodation Regulations. 6.2. In case of non-observance of Accommodation Regulations resulting in loss or damage incurred by the Client, the Facility shall not be held responsible for such loss or damage, unless otherwise provided by legal regulations in force.    Art. 7 Complaints 7.1. The Client is entitled to make a complaint regarding services if he/she finds out that services provided by the Facility are defective.  7.2. Complaints are governed by the VLRZ Complaints Regulations that are available at the Facility and on the web site www.volareza.cz. 7.3. If a consumer dispute arises between the Client (consumer) and the Facility that the parties have not been able to resolve by mutual agreement, the Client may submit an application for out-of-court settlement of such a dispute to the body designated for consumer disputes out-of-court settlement which is Česká obchodní inspekce (Czech Trade Inspection Authority), Ústřední inspektorát - oddělení ADR (Central Inspectorate – ADR Department), Štěpánská 15, 120 00 Praha 2, e-mail: adr@coi.cz, www.adr.coi.cz.   Art. 8 Final Provisions 8.1. The Terms and Conditions become valid and take effect on 1st May 2016.